A new W-4 and PA Local Earned Income Tax Withholding Form will need to be completed through Frontline Central for address changes. To complete these forms, log into your Frontline Central account, go to "My Forms", click on "Forms I Can Start", and search for address change. Human Resources will change your address with PSERS, payroll, and any applicable benefits providers.

A new W-4 and PA Local Earned Income Tax Withholding Form will need to be completed through Frontline Central for name changes. To complete these forms, log into your Frontline Central account, go to "My Forms", click on "Forms I Can Start", and search for name change

You will also need to provide your new original social security card with your new last name to Human Resources or provide a verified copy. A verified copy is a copy of the SSA card that has been made by a building secretary/supervisor/HR Generalist, with the words "verified original," the verifiers name and the date verified on the copy. The building secretary/supervisor/HR Generalist will then scan/email this verified copy of the SSA card directly to Payroll@cciu.org. Once the verified copy and the two forms are completed through Frontline and received by Payroll, the name change will be processed.

HR will also notify PSERS of your name change.

For further assistance, email HR@cciu.org.

You must complete the Change of Personal Phone Number form by logging into Frontline Central, go to "My Forms", click on "Forms I Can Start", and search for phone number. This will be the number used for school closure emergencies.

A copy of your summons should be sent to Human Resources. You should use the Frontline Absence Management system to report your absence. A copy of your check stub for payment of jury duty should be sent to the Payroll Department. The Payroll Department will deduct your payment for jury duty (not mileage reimbursement) from your next paycheck.

For further assistance, email payroll@cciu.org.

Please refer to your employee handbook or contract for specific details relating to reimbursement for your employee group.

If you have any questions on tuition reimbursement, email tuition@cciu.org.

All CCIU employees must report all absences on to the Absence Management Reporting system and let their supervisor know of their absence. Regardless of whether or not a substitute is required on the day of the absence.

This includes: sick, personal, vacation, bereavement days, leaves without-pay, conference days, in-service days, field days, jury duty, etc. All absences requiring a substitute should be put into the system as soon as possible. Please do not wait until the day before to put in your absence as this may result in no substitute coverage for that day.

The system’s cutoff to enter an absence is 6:00 am of that day. If an emergency arises after you are at work and it is too late to enter your absence, you must contact your immediate supervisor for approval for use of leave for any reason. You must also contact Human Resources at 484-237-5085 or HR@cciu.org to have your absence is recorded on the Absence Management system.

Employees will be notified of all existing job vacancies through the Exchange, distributed electronically on each pay day. These job vacancies will be posted for a minimum of 10 days.

Photo identification cards are provided when an employee is hired. If an identification card is lost or misplaced, email HR@cciu.org to request a replacement. A fee of $5.00 could be charged to any employee requesting multiple replacement identification cards.

The School Tobacco Control Act (Act 128 of 2000) prohibits the use of tobacco in any form in school buildings, in school vehicles and on all school property. This prohibition extends to all buildings or other forms of property owned by, leased by or under the control of a school district.

CCIU HR utilizes the HR records system Frontline Central. Frontline Central holds HR records digitally giving you access to your personal information, emergency contact information and employment history. You can complete a variety of HR forms through the site, including: W4, direct deposit, PA local income tax withholding, healthy lifestyle reimbursement, leave of absence, as well as others.

Frontline Single Sign-On (for those with a cciu email address) 

CCIU employees should have created a single sign-on (SSO) to use any of the following four Frontline systems they have access to:

• Absence Management (vacation, sick, personal days, etc.)
• Frontline Central (employee forms and information, etc.)  
• Professional Growth (preapproval for tuition reimbursement and conferences)  
• Recruiting & Hiring (application tracking, applicant communication, etc.) 

To access these systems, navigate to Frontline, then click “Sign In with Organization SSO” and enter your CCIU email address to proceed. You may be prompted to enter your password, which would be the same password you use to sign into your email.   

Watch our instructional video to help guide you through each step of the process or review common FAQs pertaining to the launch.

Frontline User Access (for those without a cciu email address) 

Navigate to the Frontline sign-in page you’ve used in the past to access a specific Frontline solution and sign in as you have in the past. While doing that, you may be prompted to create a new username and password. If you do not receive a new username and password prompt, you will keep the username and password you already have. You should continue to use your existing login moving forward. You will also have access to the CCIU-designed landing page should you find that method easier for accessing your typical programs.

*Those who do not have a CCIU email address will not click “Sign in with Organization SSO.” Instead, login with your new username and password or with your existing login.

Additional Resources

The following links will help you better navigate Frontline, find where things are located and answer any other questions you may have:  

Frontline FAQs 

For help with your CCIU password only, please create an IT ticket. For all other questions, please contact HR@cciu.org. 

• 2024-25 Weekly Timecard Schedule 
• 2025 Electronic Weekly Timecard
• Weekly Timecard Instructions
• 2024-25 Semimonthly Timecard Schedule
• 2025 Electronic SM 1st Half Timecard
• 2025 Electronic SM 2nd Half Timecard
• Semimonthly Timecard Instructions

*For information on how to complete your timecard, please contact Sue Kerr at suek@cciu.org.

Direct deposit is available to any financial institution. You may have your paycheck deposited to a maximum of two savings accounts and two checking accounts. To complete a direct deposit form, log into your Frontline Central account, go to "My Forms", click on "Forms I Can Start", and search for direct deposit.

Paperless paychecks offer you access to your earning statements and W-2 forms 24 hours per day, 7 days a week. My.ADP.com will not affect your direct deposit, it is a way to view your paycheck and earning statements. You can view and print copies of your paystubs directly from this website.

As an added benefit, pay statements through my.ADP.com will be available two days before payday, paper paychecks will not be available until the actual pay date.

If you have any questions regarding your my.ADP.com setup or login, please contact your HR Generalist directly for the required registration passcode. 

Registration Process

Step by Step Instructions (English)

Step by Step Instructions (Spanish)

If you ever forget your user ID or password please follow these simple steps to gain access again. Forgot ID or Password Help 

You can make changes to your W-4 form at any time. To complete a new W-4 form, log into your Frontline Central account, go to "My Forms", click on "Forms I Can Start", and search for W-4.

The Chester County Intermediate Unit offers employees an option to enroll in a tax-sheltered annuity or 403(b) plan. A 403(b) plan is a deferred compensation retirement agreement that may be entered into only by employees of public educational systems and of other specific tax-exempt organizations. Click the links below to learn more about the Chester County IU 403(b) plan or to be redirected to our third-party administrator’s website, TSA Consulting Group. Once you are on the site you can click on plan sponsor pages, then select PA and Chester County IU 24.

TSA Consulting Group

Vendor List and Instructions

Annual Retirement Benefits Guide

Plan Participation Guide

Plan Summary Information

All full-time or part-time salaried employees of a school employer must be enrolled as a member of PSERS. An hourly or per-diem employee is enrolled as a member after 500 hours or 80 days of employment.

An informational packet will be sent to you by PSERS after your enrollment application has been processed.

Go to the PSERS website to find any information you need regarding your account. This site contains a number of forms which will be useful to you. Any and all inquiries regarding your individual account should be directed to PSERS by viewing their website or calling 1-888-773-7748.

Attend a general information session and attend an individual counseling session. Dates of the general information sessions can be found on the PSERS website.

The Notice of Health Insurance Marketplace Coverage Options advises employees of the existence and availability of the new health insurance marketplace.

The Notice of Privacy Practices provides participants a detailed explanation of privacy rights, the plan's legal duties with respect to protected health information, the plan's uses and disclosures of protected health information, and how to obtain a copy of the Notice of Privacy.

Open enrollment is the period of time when benefit eligible staff can make changes to their insurance coverage. You can add dependents, change plans or opt back into our insurance. Open enrollment occurs in April/May each year. Changes to the insurance take place on July 1 of each year for Administrative, Support, Project and Confidential Secretaries groups; changes take place on September 1 for Professional staff.

If you are enrolled in the IU health benefits, you may cover your eligible dependents (proof of eligibility will be required).

Eligible dependents for the Medical and Prescription Plan are defined as:
Legal spouse (as recognized under both applicable state law and the Internal Revenue Code), except as follows:

For Professional, Support and Project, Technical, Specialist staff, spouses may not be enrolled in the medical and prescription plan if they are employed and their employer pays more than 75% of the cost of a Single coverage plan. 

See form: Employee Certification for Health Care

Dependent children who are your natural, adopted children, children legally placed with you for adoption, a child for whom legal guardianship has been awarded to you or your spouse, and stepchildren who are in each case, under age 26.

Eligible dependents for the Dental and Vision plans are defined as:

-Legal spouse (as recognized under both applicable state law and the Internal Revenue Code).
- Dependent children (as defined ) above, up to age 19, or up to age 23 if unmarried, a full-time student and dependent on you for principal support. For dependents aged 19 to 23, you must complete a student verification form for the CCIU Human Resources Department in June of each year to continue coverage.  The Dental provider United Concordia also confirms student status annually.

Dependent Certification Form

A disabled child age 26 or older may continue to be eligible if s/he is incapable of self-support because of any mental or physical condition. The child must be unmarried and dependent on you for principal support. An Application for Handicapped Status must be approved by the insurance carrier.

In the event of a Qualifying Life Event that necessitates changes to your benefits outside of the Open Enrollment period, reach out to Human Resources. Notify Human Resources, and submit the required documentation within 30 days of the event.

Below are the Qualifying Life events to make changes to your benefits other than Open Enrollment.

1. Adding a Newborn child – Copy of the BC and SSN is required within 30 days from the DOB of the newborn child.
2. Adding Spouse Newly married – Copy of Marriage License and Spousal form required within 30 days from date of marriage.
3. Adding Spouse/child/Children- Copy of the proof of loss of coverage/a Cobra Notice, Spousal form, Copy of BC for child/children, copy of the current Tax form 1040 page 1 is required within 30 days of the loss of coverage date.
4. Dropping a Spouse due to Divorce – Copy of the Divorce Decree is required within 30 days of the Divorce date.
5. Dropping Spouse/Child/Children – Copy of the Proof of Coverage letter that your spouse/child/children have coverage with an effective date is required within 30 days from when the coverages started.

If you opt-out of the health insurance coverage you must complete a new opt-out form during the Open Enrollment period each year. Reimbursement for the opt-out will be paid the following June for service personnel and in August for professional staff. Bargaining unit members whose spouses are also employed by the CCIU may not receive opt-out payments in lieu of health care benefits.

To opt out, proof of alternative insurance coverage is required and must be submitted to Human Resources.

If you opt-out of the health insurance coverage, you must complete a new opt-out form during the Open Enrollment period each year. Annual opt-outs begin July 1 of each year. Reimbursement for the opt-out will be paid semi-monthly. 

To opt out, proof of alternative insurance coverage is required and must be submitted to Human Resources.

Horace Mann is our Flex 125 plan provider. An FSA allows you to set aside money for eligible expenses on a pre-tax basis. There are three types of FSAs available: a healthcare account, a limited purpose spending account for dental and/or vision only (for those enrolled in the QHDHP medical/prescription plan) and a dependent daycare account. 

Open Enrollment will be held in April/May for the upcoming Plan year, which will run July 1st through June 30th of each school year.

FSA account balances and claims processing are available through the web portal:

• WageWorks website or through the WageWorks mobile app.
• If you experience a qualified life event and wish to change your flex election during the plan year, a change status form must be submitted to Human Resources within 30 days of the qualifying change. Please contact HR@cciu.org to have this form sent to you.

Contact the WageWorks Customer Service Line at 1-877-924-3967, for the following:

• Claim denial questions
• Inactive and frozen debit cards
• Order new debit card
• Report lost or stolen debit cards
• Website username and password reset

The Family Medical Leave Act will provide all eligible employees up to 60 working days of unpaid, job-protected leave and requires group health benefits to be maintained during the absence. An employee must have been employed with the IU for at least 12 months and worked at least 1,250 hours during that 12 month period in order to qualify for the Family Medical Leave Act. The form may be found on Frontline Central, and may be used for the following reasons:

• The birth, adoption, or placement of a child in foster care
• The care of a spouse, child, or parent with a serious medical condition
• A serious medical condition of the employee
• Service member Family Leave
• Qualifying Exigency Leave for Military Family Leave

For more information, contact cciucares@cciu.org.

To provide for instances when a staff member must be absent for a reason other than paid sick, personal, vacation, military or sabbatical leave or qualified Family Medical Leave (FMLA), staff members are responsible for submitting requests for unpaid leave to Human Resources at least two weeks prior to the dates of leave using the Unpaid Leave Request form. This form is to be completed digitally through Frontline Central. Please contact either CCIUCares@cciu.org or your HR generalist to request a form be sent to you.

For instances where the request for unpaid leave falls within two (2) weeks of the dates of leave, the staff member shall use the Retroactive Unpaid Leave form. This form is to be completed digitally through Frontline Central. Please contact either CCIUCares@cciu.org or your HR generalist to request a form be sent to you.

The Cobra provision allows employees and their eligible dependents to continue their health coverage after the termination of their benefits. Contact the Human Resources Department for additional information.

HIPAA is the acronym for the Health Insurance Portability and Accountability Act of 1996. The act’s primary purpose was to make it easier for employees to continue health care insurance with minimal disruption when changing employers. However, there were many other significant parts of the legislation, including the nationalization of claims procedures and improvement of accountability. The Privacy Rule is just one part of the accountability rules.

The Privacy Rule creates national standards to protect an individual's medical records and other personal health information. The CCIU has adopted a number of practices that ensure compliance with the HIPAA Privacy Rule. The procedures adopted due the HIPAA requirements can be downloaded and viewed by clicking on HIPAA Employee Letter.

The intermediate unit has also established a mechanism to allow the reporting of any matter that may be an issue of non-compliance with the intermediate unit’s HIPAA Privacy Policy.

Resolution of Privacy Complaints for Protected Health Information.

HMS/Health Advocate is an employee assistance program (EAP) that offers confidential counseling and referral services to help employees and their eligible dependents successfully manage life's problems. The phone number for HMS is 877-240-6863. Visit HMS/Health Advocate - Employee Assistance Program (EAP)'s website.

If you suffer a work-related injury, your health, safety, and well-being are our first concern. For immediate medical attention, proceed to the nearest Emergency Room or have someone call 911. If the injury is of a less serious nature, please go to one of the approved workers' compensation providers.

1. Contact our WC insurance carrier (SDIC) to report your work-related injury and to obtain a Claim Number by calling 1-800-445-6965 or by visiting their website, https://sdicwc.org/
2. Please contact CCIU Human Resources at 484-237-5434 or hr@cciu.org to report the injury.

The Human Resources Department will provide you with instructions to open a Workers’ Compensation claim. You will be sent a Workers' Compensation Packet, which includes the approved workers’ compensation panel of providers. You must treat with one of approved providers for the first 90 days of treatment in order for the WC insurance carrier to cover your claim. The Workers’ Compensation packet also includes forms that you must complete and return to Human Resources as soon as possible to ensure prompt claim processing.

For additional information on Workers' Compensation, please refer to the PA Dept of Labor & Industry website.

SwiftMD is a telemedicine service that delivers quality health care directly to patients.  Covered employees enjoy access to high-quality, convenient medical care by Board-Certified Emergency Medicine and Family Practice physicians for minor, common illnesses over the phone or videoconference, 24 hours a day, seven days a week.  Telemedicine allows the doctor to make a diagnosis and recommend treatment including sending in prescriptions to the patient’s pharmacy of choice, when appropriate. 

This service is available to all employees and their dependents covered under the CCIU health plan. 

Visit SwiftMD Telemedicine Services' website for more information and to register. Please use CCIU18 for the Group Passcode.

If you need assistance or have any questions regarding your benefit coverage(s) or claims, please contact The Reschini Group Employee Benefits Division at 1-800-442-8047; prompt 1 for Employee Benefits, then prompt 1 again for Customer Service group.  

Our medical insurance coverage is provided by Independence Blue Cross. The IU offers a choice of IBC Personal Choice medical plans to benefit eligible staff:

All Groups:

Personal Choice CF-F3-02 ($20/$40 Copay Plan)

Summary of Benefits & Coverages C3-F3-O2

Support Staff:

Personal Choice HD1-HC1 ($2,500-$5,000 Deductible)

Personal Choice HDHP ($1,600-$3,200 Deductible)

Summary of Benefits & Coverage HD1-HC1 

Summary of Benefits & Coverages HDHP

Project Staff, Confidential Secretaries:

Personal Choice HDHP ($1,600/$3,200 Deductible)

Summary of Benefits & Coverages HDHP

Professional Staff:

Personal Choice HDHP Professional Staff Plan ($1,600/$3,200 Deductible)

Administrators:

Personal Choice HDHP Administrative Staff Plan ($1,600/$3,200 Deductible)

Summary of Benefits & Coverages HDHP

Employees with the HDHP Medical plan has an associated HSA account. Spending accounts is through Wealth Care Saver. Please call HSA Member Services #1-833-283-7694 if you have Questions regarding your HSA account or would like to request a new HSA card.

For step-by-step details on Navigating to the Health Savings Account(HSA) spending accounts using Blue cross Portal. Please see the HSA information on the Independence Blue Cross Website.

Preventive Care Services Reference Sheet

Uniform Glossary

Blue Cross subscribers can now register online to order new identification cards, check on claims, review benefits, search for providers, print out forms, and receive information on various health issues. Please visit Blue Cross to register. As part of the registration process, you will need to create a username and password. If you do not register online with Blue Cross, you can contact Blue Cross at 1-800-ASK-BLUE for information on claims and the Healthy Lifestyle programs.

Estimate your Costs before you get care. Compare costs and shop for the best quality and value.

Care Cost Estimator information

Download the IBX app from the Apple App Store or the Google Play Store and have easy access to your health info 24/7. For any questions related to the IBC web portal, call 1-215-567-4002.

To order additional medical cards, please contact HR@cciu.org.

CCIU employees are eligible for discounts at select businesses. 

AT&T: Register for the discount by visiting here. 

Verizon: Register for the discount by visiting here.

Additional businesses:

If you need help in locating a provider who participates in the Personal Choice network, call the Health Resource Center at 215-241-3367 or 1-800-ASK-BLUE, or visit Blue Cross.

If you visit an out of network provider, an Out of Network Claim Form is required.

To manage your health benefits on the go, download and use the Blue Cross smartphone app. Benefit materials are also available online through the secure and convenient website Blue Cross To review your member information log on to the website.   If you are not already registered, click on the Register link on the homepage and follow the simple instructions.

To view HSA transaction history, log into the Blue Cross portal.  Visit the "claims and spending" area, followed by:

• Spending account summary
• Access your account statements
• Statements and tax forms

Use the Influenza Vaccine Reimbursement Form to obtain reimbursement if you received a flu shot of FluMist in a non-participating location. Submit one form for each member.

An eligible Blue Cross/Blue Shield member can use the Blue Cross Global website to find doctors and hospitals outside of the United States, Puerto Rico and U.S. Virgin Islands as well as to fill out a claim form.  

The BlueCard Worldwide enables IBC Personal Choice/PPO and Traditional members to receive inpatient and outpatient hospital care and physician services when traveling in the United States.  The BlueCard worldwide program includes medical assistance services and an expanded network of healthcare providers throughout the world.

To help you and your family achieve and maintain a healthier lifestyle, the IU has teamed up with Independence Blue Cross to provide employees and family members insured through the IU health plan with additional opportunities and incentives to help meet their goals.

For information on Blue Cross Healthy Solutions, you call 1-800-ASK-BLUE or you can visit their website for the Fitness reimbursement, smoking cessation, or weight management program. When you're ready to send your request to HR, please log into your Frontline Central account, go to My Forms, then find the form under the Forms I Can Start tab.

The Blue Cross Healthy Lifestyle Program includes:

Fitness Club Reimbursement
Through the Healthy Lifestyles Program of Blue Cross, you can receive reimbursement for up to $150 of your fitness center fees by completing 120 workouts during a 365-day period. If you meet the Blue Cross requirements, the IU will reimburse you for the difference in the cost of your fitness club membership - up to $800 per year. This reimbursement is for employees that are insured through the IU health plan. This reimbursement can be used toward the cost of an individual or a family membership. 

Weight Loss
If you enroll in either Weight Watchers or a network hospital weight management plan, Blue Cross will reimburse you up to $150 for the cost of program fees. The IU will match the Blue Cross reimbursement after completion of the program.   This reimbursement is available by submitting verification of the Blue Cross reimbursement along with documentation of the program fees you have paid.  This additional reimbursement is available to employees, spouses and dependents who are insured through the IU health plan.

Learn more about Wonder Health through their website or flyer.

Smoking Cessation
Blue Cross will reimburse you up to $150 upon completion of a proven smoking cessation program. The IU will match the Blue Cross reimbursement after completion of the program and will reimburse you up to $750.  The reimbursement is available by submitting verification of the Blue Cross reimbursement along with documentation of the program fees you have paid.  This additional reimbursement is available to employees, spouses and dependents who are insured through the IU health plan.

Apply for Additional IU Reimbursement
Detailed instructions to apply for the additional reimbursement are located on the CCIU Healthy Lifestyles Reimbursement Form, or by contacting the CCIU Human Resources office at 484-237-5188.   The IU reimbursement also provides for reimbursement of up to $25 per bike helmet upon submission of form with a copy of the receipt showing purchase of a bike helmet.

Nutrition Counseling Benefit
Employees and their dependents covered under the IU’s medical insurance are eligible to receive six free nutrition counseling visits with a registered dietitian or physician per calendar year. 

The purpose of the benefit is to support our members in establishing good eating habits that will contribute to a healthier lifestyle. We recognize the impact of a well-balanced diet on good health, and we are proud to offer nutrition counseling visits as a core benefit to our already comprehensive benefits plans.

Participating providers for nutrition counseling can be found on the Blue Cross website or here.

TCR Machine Readable Files

These files are meant to be used by researchers, government entities and data aggregators to develop comparative data across health insurance issuers. They are not intended for use by health plan members, employees, or non-technical business users.

Independence Blue Cross (IBX) 

Premium Formulary 

All support, project and professional staff are required to have maintenance medication filled as a 90-day supply after three 30-day refills at the retail level. A maintenance medication is a drug that is prescribed for an extended period of time to treat an ongoing or chronic illness. The 90-day fills can be set up as either Mail Home Delivery or pick-up at any retail pharmacy. If you are unsure whether or not your prescription qualifies as a maintenance medication, please contact the prescription member services phone number on the back of your Blue Cross ID card.

Understanding Your Prescription Plan Program

Prescription Plan Formulary

This program includes nationwide retail pharmacy participation, convenient mail order home prescription delivery, and access to your drug claims and pharmacy benefit plan information via the Blue Cross website.

Copay tiers for all groups are: $5 for generic, $15 or $25 for brand-name drug, $40 for brand name if generic is available (1-month supplies);  90-day supply copays at Retail for maintenance medication are: $10, $30 or $50, or $80. For non-maintenance medication, 90-day supplies may be available through mail order, paying 2 copays for a 90-day supply.

If the High Deductible Health Plan (HDHP) was elected, copays apply after the deductible has been met. While working toward the deductible, the cost of prescriptions is the full retail cost per the Blue Cross contract rate.

Click here for more information.

Mail Order Form

Home Delivery FAQs

Independence Blue Cross (IBX)

Mail Order Customer Service Team: (888) 678-7012 (# is on the back of your ID card)

Specialty Pharmacy Information

Specialty Pharmacy Customer Service: 1-888-678-7012

Bin #: 015814

PCN: COMM

Notice of Creditable Coverage is being provided to you as required by federal law. The information in this notice applies to you only if you, or one or more of your dependents, is eligible for Medicare.

If you or your dependents are not eligible for Medicare, this information does not apply to you.

Our coverage is provided by Vision Benefits of America. Call 1-800-432 4966 or visit their web site at Vision Benefits of America. VBA has introduced a new e-Claims system which no longer requires a VBA benefit form when using certain providers. To use the new e-Claims system, log onto the website, determine your eligibility, then do a provider search in your area. All VBA providers who are capable of processing claims electronically will have their names listed in bold print. If you choose a VBA provider whose name is in bold, simply make your appointment, letting them know you have VBA coverage but will not be using the benefit form. The provider will render services and submit your order electronically. At this time, about half of VBA's providers are capable of using the e-Claims system. Employees who prefer to use the benefit form may continue to request claim forms from VBA, either by phone or through the website for any of the VBA providers. When ordering a claim form, you will be asked to provide your social security number, birth date, and zip code. The group number for professional, administrative secretaries, support staff and project staff is 788. The group number for administrators is 791.

VBA Plan Summary

VBA Out-of-Network Reimbursement Form

Our dental insurance coverage is provided by United Concordia. The IU offers a choice of two different dental plans:

United Concordia basic

United Concordia basic with supplemental rider

Manage Dental Benefits Online: Visit the United Concordia Website
Additional Dental Identification Cards: Call 1-800-332-0366 to request additional identification cards.

Participating Dentists:
United Concordia does not provide a list of participating dentists. You can access their list of participating providers through their website (our group is ADVANTAGE PLUS) or by calling United Concordia directly at 1-800-332-0366.

Click here for the Dental Claim Form

Pre-determination of Benefits:
If you are going to have extensive dental work, you should have your dentist submit a pre-determination of benefits to the dental carrier. The carrier will send you a statement either approving or denying coverage for the service prior to having work performed. The statement will also provide you with the amount they will pay for the service and the amount of your out-of-pocket expense.

Dental Claim Problems: Call 1-800-332-0366